Uber Safety Investigations Specialist II 

United States, West Virginia 

515569682

What You'll Do:

• Under supervision, review incoming urgent and critical incidents and act as a first responder in a reported incident
• Report & document issues with reporting parties using various platforms
• Master multiple knowledge bases and contact management systems
• Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents / accidents that occur in connection with the Uber platform
• Appropriately supports reporting parties, asks thorough questions in order to sufficiently understand the details of the incident, establishes an empathetic relationship, and ensures thorough documentation of the conversation
• Categorizes incidents / accidents with appropriate contact types for Special Investigations Unit to further investigate
• Demonstrate excellent interpersonal skills and ability to establish trust
• Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements
• Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information
• Involves triaging, waitlisting and assigning cases to investigators
• making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take actions according to the process
• manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements

Basic Qualifications:

• At least 6 months of customer support experience handling sensitive issues
• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills

Preferred Qualifications:

• At least 1 year of crisis center, law enforcement, or social work experience
• The candidate should be B2 Level or above in the English language both written and spoken!

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .