Uber Safety Investigations Specialist II 

United States, West Virginia 

92859156

About the Role

As a Safety Investigations Specialist II in the India SA Safety team, you will engage with Uber customers or driver-independent drivers who have experienced Safety (Harm or Injury) issues on an Uber trip.

• Phone support to our customers and driver partners to build trust and encourage customer dedication.
• Provide insights to members of the Leadership Team to help drive continuous improvement.
• You will need to provide thorough, detailed support using various support platforms (Primarily Phone Support)
• Accurately document case details, analyze information, and provide recommendations to important team members from time to time.

- - - - What the Candidate Will Do ----

• Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
• Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
• Able to establish trust and effective working relationships with others
• Ability to leverage multiple resources to inform and support critical decisions
• Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
• Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution.

Qualifications

• Should be a graduate
• Candidates should be able to communicate effectively in English & Hindi.
• Must have experience of a minimum 1 yr preferably in a contact center

Preferred Qualifications

• Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
• In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
• Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.
• Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .