Dell ManagedXDR Enhanced Senior Advisor Team Leader 

Romania, Bucharest 

515129245

Principal Responsibilities

• Continuously exercise ManagedXDR Enhanced processes and utilize ManagedXDR Enhanced tools to maintain familiarity and identify improvement opportunities.
• Participate as an SME in strategy setting of the ManagedXDR Enhanced team to confirm if new suggestions for service will work and help identify gaps as ManagedXDR Enhanced capability evolves.
• Define, implement, improve ManagedXDR Enhanced team processes and procedures ensuring a unified delivery.
• Represent ManagedXDR Enhanced team in Critical Situations, pre-sales activities, marketing events (internal/external summits, webinars, workshops), customer meetings, etc.
• Work with ManagedXDR Enhanced leadership for interviewing new security analysts’ candidates, acts as a mentor, working side by-side with other personnel in an advisory, support and training role
• Define, collect, and monitor appropriate ManagedXDR Enhanced quality assurance/SLO metrics for reporting to senior leadership and tracking team performance

Skills

• Ability to write scripts to automate new and existing tasks.
• Strong technical communication skills, both written and verbal.
• Attention to detail and great organizational and time management skills.
• Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues.
• Client-focused with a passion for delivering service excellence.
• Strong sense of urgency and ability to work under pressure.
• Possess high standard of integrity and confidentiality.
• Great leadership and coaching skills.
• Communication - The ability to make themselves well understood by others through the capacity to clearly and convincing express his point of view, to actively listen and control the conversation flow).
• Risk assessment and decision making -The ability to analyze within reason facts and situations, decision making, evaluating consequences of others and undertake acceptable risks.
• Influencing - the ability to convince others of his/her opinions and determine them to follow.
• Task management and planning - The ability to effectively set an adequate action plan for himself/herself and for others, in order to reach a goal.

Education and Experience

• 5-8+ years of relevant experience or equivalent combination of education and work experience.
• Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field and 5+ years of work experience in the field.

Significant experience with and expert understanding of:

• Two (2) or more of the following operating systems (Windows, Linux, Mac OS) at a filesystem level.
• Fundamental Internet protocols, services and technologies (e.g., HTTP/HTTPS, DNS, SMTP, SSH, LDAP, TCP/IP, UDP, ICMP, JSON, REST, etc.).
• Common security controls (e.g., firewalls, proxies, IDS/IPS, WAF, etc.).

Experience with and strong understanding of:

• Performing both endpoint and network-based investigations.
• Reviewing logs to identify evidence of past intrusions.
• Pivot off indicators within networks to identify the scope and breadth of attacks.
• Malware and exploit kit functionality.
• Operating system and application exploits.
• Lateral movement, living-off-the-land, and persistence establishment mechanisms.
• Detection of anomalous system activity.
• Threat hunting methodologies.
• Incident response and incident handling processes.