Microsoft Customer Experience Engineer 

United States 

514291708

Required/Minimum Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ yearsexperience with designing, implementing, debugging and launching commercial software products or web services.
  • OR equivalent experience.
• Experience designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP)
• 3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus.
• 3+ years of experience in an external client facing role or customer handling.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
  • OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
  • OR equivalent experience.
• 2+ years customer facing experience.

• Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
• Extensive experience with SLO monitoring tools and platforms
• Advanced certifications in SRE or related fields.
• Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, Dynatrace, Datadog, AzureMonitor, AI, ML
• Customer Obsession: Passion for customers and focus on delivering the right customer experience. ·
• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. ·
• Effective Communication: have the ability to empathize with customers and convey confidence.
• Able to explain highly technical issues to varied audiences.
• Able to prioritize and advocate customer’s needs to the proper channels.
• Take ownership and work towards a resolution. ·

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Collaborate with customers to jointly define and establish SLOs and SLIs that align with their
• business goals and expectations.
• Instrument code to measure SLOs , develop solutions to detect SLO breaches
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues. ·
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. ·
• Proactively engage customers on SLO performance, addressing concerns and offering insights. ·
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs. ·
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.

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