Required/Minimum Qualifications:
- Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ yearsexperience with designing, implementing, debugging and launching commercial software products or web services.
- OR equivalent experience.
- Experience designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP)
- 3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus.
- 3+ years of experience in an external client facing role or customer handling.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications:
- Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
- OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
- OR equivalent experience.
- 2+ years customer facing experience.
- Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
- Extensive experience with SLO monitoring tools and platforms
- Advanced certifications in SRE or related fields.
- Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, Dynatrace, Datadog, AzureMonitor, AI, ML
- Customer Obsession: Passion for customers and focus on delivering the right customer experience. ·
- Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. ·
- Effective Communication: have the ability to empathize with customers and convey confidence.
- Able to explain highly technical issues to varied audiences.
- Able to prioritize and advocate customer’s needs to the proper channels.
- Take ownership and work towards a resolution. ·
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: