Microsoft Customer Experience Engineer 

United States 

925263615

Required/Minimum Qualifications

• 1+ year(s) software industry experience related to technology
  • o OR equivalent experience.
• 1+ year(s) of client facing experience

Additional or Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology

o OR equivalent experience.

• 1+ year(s) customer facing experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 30, 2024.

• Collaborate with customers to jointly define and establish SLOs and SLIs that align with their
• business goals and expectations.
• Instrument code to measure SLOs , develop solutions to detect SLO breaches
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues. ·
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. ·
• Proactively engage customers on SLO performance, addressing concerns and offering insights. ·
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs. ·
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.

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