NICE Client Services Project Manager CloudOps 

India, Maharashtra, Pune 

513733483

How will you make an impact?

• Manage multiple, parallel projects as per NICE project management methodology with Complete accountability.
• High- and low-level engagement and understanding within the project.
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
• Accountable for documents including Pre-site survey, Statement of Work (SOW) Project Plan, Acceptance Test Plan (ATP), Site Docs, and project hand-off.
• Plan, estimate, and organize overall implementation of NICE products including site readiness, managing resources for the project, installation, and training.
• Provide daily direction, motivation, and support to project team.
• Coordinate with and be responsible for working with the internal teams on implementing solutions that require customizations and added value services,
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation, and revenue recognition.
• Identify and categorize acceptable levels of risk and potential impact of risk factors.
• Serve as the communication link between the client and NICE throughout the entire project.
• Act as liaison with other departments, Manage Lessons Learned function.
• Perform Mentoring and guidance for other PM’s.

Have you got what it takes?

• Total 4+ Years and Minimum 1 years’ experience in project planning/management for Cloud Operations, Telephony/CTI, call center or another relevant technical environment.
• Client consulting and relationship management.
• Project budget management
• Ability to use formal project planning/management applications, GANTT and PERT chart functions, write/manage timelines, and understand the critical path of a project.
• Understanding of Cloud, telephony/CTI environments and various client and server computer platforms.
• Intimate knowledge of NICE and industry project methodology
• Must possess strong communication and organizational skills and be capable of providing written and oral feedback in a timely manner.
• Excellent analytical and problem-solving skills.
• Process-oriented and able to meet rigorous documentation requirements.
• Able to partner and align with clients delivering added value in every touch point of the relationship.
• Able to develop, drive, and contribute to a high-performance team.
• Manages client relationships and individual engagements with a strong focus on excellence
• High level of accountability at the individual level; service and support that exceeds client needs
• Provides recognition of employee contributions to drive individual and team performance.
• Is self-motivated to strive for professional excellence in all aspects of work.
• Excellent interpersonal and communication skills
• Good skills in relationship building.
• Takes a “Can-Do” approach and attitude and delivers.

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