As a Client Services Project Manager, a Typical Day Might Include the Following:
- Direct and manage project development and delivery from beginning to end
- Set and continually manage project expectations with team members and stakeholders
- Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners
- Develop project plans, diagrams, and communications documents
- Estimate the resources and participants needed to achieve project goals
- Negotiate with other department managers and implementation managers for the allocation of required staff
- Identify and manage project dependencies and critical path
- Plan and schedule project timelines and milestones using appropriate tools and track deliverables
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Build, develop, and grow any business relationships vital to the success of the project
- Collect sign-off confirming the customer's agreement on project completion and "acceptance"
- Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
- Develop best practices and reusable tools for project execution and management
To Land This Gig You'll Need:
- Bachelor's degree in Business Management or related field or related work experience required
- 6+ years experience in project management or technically relevant occupation
- Experience in call recording or telephony industry
- Strong project management skills in planning and coordination for timely delivery
- Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables
- Excellent verbal and written communication
- Ability to motivate and encourage a project team
- Critical thinking and problem solving skills
- Understanding of technology and software development cycle
- Resource management skills
- Risk management skills
- Ability to make independent and sound decisions
- Financial and budget competencies
- Organized and comfortable planning several months in advance
Bonus Experience:
- PMI certification desired