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NICE Client Services Project Manager CloudOps 
India, Maharashtra, Pune 
513733483

08.09.2024

How will you make an impact?

  • Manage multiple, parallel projects as per NICE project management methodology with Complete accountability.
  • High- and low-level engagement and understanding within the project.
  • Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
  • Accountable for documents including Pre-site survey, Statement of Work (SOW) Project Plan, Acceptance Test Plan (ATP), Site Docs, and project hand-off.
  • Plan, estimate, and organize overall implementation of NICE products including site readiness, managing resources for the project, installation, and training.
  • Provide daily direction, motivation, and support to project team.
  • Coordinate with and be responsible for working with the internal teams on implementing solutions that require customizations and added value services,
  • Plan for project contingencies and anticipate variations that may affect resources, successful implementation, and revenue recognition.
  • Identify and categorize acceptable levels of risk and potential impact of risk factors.
  • Serve as the communication link between the client and NICE throughout the entire project.
  • Act as liaison with other departments, Manage Lessons Learned function.
  • Perform Mentoring and guidance for other PM’s.

Have you got what it takes?

  • Total 4+ Years and Minimum 1 years’ experience in project planning/management for Cloud Operations, Telephony/CTI, call center or another relevant technical environment.
  • Client consulting and relationship management.
  • Project budget management
  • Ability to use formal project planning/management applications, GANTT and PERT chart functions, write/manage timelines, and understand the critical path of a project.
  • Understanding of Cloud, telephony/CTI environments and various client and server computer platforms.
  • Intimate knowledge of NICE and industry project methodology
  • Must possess strong communication and organizational skills and be capable of providing written and oral feedback in a timely manner.
  • Excellent analytical and problem-solving skills.
  • Process-oriented and able to meet rigorous documentation requirements.
  • Able to partner and align with clients delivering added value in every touch point of the relationship.
  • Able to develop, drive, and contribute to a high-performance team.
  • Manages client relationships and individual engagements with a strong focus on excellence
  • High level of accountability at the individual level; service and support that exceeds client needs
  • Provides recognition of employee contributions to drive individual and team performance.
  • Is self-motivated to strive for professional excellence in all aspects of work.
  • Excellent interpersonal and communication skills
  • Good skills in relationship building.
  • Takes a “Can-Do” approach and attitude and delivers.

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