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Cisco Partner Operations Manager 
Japan, Minato 
511643887

25.09.2024

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As the trusted advisor to our Clients, Partner Operations Manager will be responsible for providing operational expertise and accountable for execution around performance management, enablement, readiness and advocacy in areas that would save time and effort for our Clients.

This role will primarily support Japan so Japanese language is compulsory.

What you will do

  • Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind
  • Experience Design – Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability and experience
  • Operational Advisory - Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness and helping prioritize in alignment with Cisco priorities.
  • Problem Identification and Solution adoption- Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions and enhancements
  • Communication Framework - Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
  • Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews​

Who You Are

  • Minimum 5 years of experience in a Sales Operations, Business Operations, Strategy role
  • Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations ​
  • Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)​
  • Ability to listen and translate stakeholders’ priorities​ into actions
  • Ability to articulate client sentiments and feedback into actionable insights & problems descriptions
  • Ability to engage at executive level for regular operational reviews
  • Ability to analyse trends and leverage analytics for problem identification and field problem articulation​ and data storytelling
  • Strong communication, presentation and relationship skills
  • Accountability for Client/Stakeholder experience and operational performance
  • Ability to manage escalations including at the executive level
  • Good understanding of Partner/Disti/Customer structure, systems, requirements, challenges
  • Ability to advise on complex deal operational design, deal ops planning and assurance
  • Fluency in Japanese and English are required for this role

Why You’ll Love Cisco

- We connect everything – people, process, data and things – and we use those connections to change our world for the better.

- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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