Cisco Partner Operations Manager 

Japan, Minato 

254768385

As the trusted advisor to our Clients, Partner Operations Manager will be responsible for providing operational expertise and accountable for execution around performance management, enablement, readiness and advocacy in areas that would save time and effort for our Clients.

This role will primarily support Japan so Japanese language is compulsory.

What you will do

Experience Design – Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability and experience

Problem Identification and Solution adoption- Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions and enhancements

Communication Framework - Inform, educate and engage Clients on operations processes and changes across commerce and transformation.

Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews​

Who You Are

Minimum 5 years of experience in a Sales Operations, Business Operations, Strategy role

Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations ​

Ability to listen and translate stakeholders’ priorities​ into actions

Ability to articulate client sentiments and feedback into actionable insights & problems descriptions

Ability to engage at executive level for regular operational reviews

Ability to analyse trends and leverage analytics for problem identification and field problem articulation​ and data storytelling

Strong communication, presentation and relationship skills

Accountability for Client/Stakeholder experience and operational performance

Ability to manage escalations including at the executive level

Good understanding of Partner/Disti/Customer structure, systems, requirements, challenges

Ability to advise on complex deal operational design, deal ops planning and assurance

Why You’ll Love Cisco

- We connect everything – people, process, data and things – and we use those connections to change our world for the better.

- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.