As the trusted advisor to our Clients, Partner Operations Manager will be responsible for providing operational expertise and accountable for execution around performance management, enablement, readiness and advocacy in areas that would save time and effort for our Clients.
This role will primarily support Japan so Japanese language is compulsory.
What you will do
Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind
Experience Design – Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability and experience
Operational Advisory - Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness and helping prioritize in alignment with Cisco priorities.
Problem Identification and Solution adoption- Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions and enhancements
Communication Framework - Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews
Who You Are
Why You’ll Love Cisco
- We connect everything – people, process, data and things – and we use those connections to change our world for the better.
- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.