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Red hat Senior Technical Support Engineer - Red Hat Satellite 
Czechia, Southeast, Brno 
511615380

15.09.2024

What will you do:

  • Provide technical support to Red Hat enterprise customers

  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

  • Troubleshoot & solve issues related to Red Hat Subscription Management and Red Hat Satellite

  • Exceed customer expectations by providing outstanding customer service

  • Report product bugs and provide the necessary steps to reproduce them

  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

  • Contribute to the global Red Hat knowledge management system while working on customer issues

What will you bring:

  • 6+ years of Linux experience in the enterprise sector, with excellent administration skills

  • Thorough knowledge of Fedora/Red Hat Enterprise Linux Package Management

  • Excellent troubleshooting skills, and a passion for problem-solving and investigation

  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

Is considered a big plus:

  • Satellite experience

  • Provisioning experience.

  • Scripting and Ansible experience

  • Upstream Foreman. Familiarity with Pulp3