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Honeywell Lead Cust Exp Specialist 
Mexico 
51118128

31.07.2024
JOB DESCRIPTION
Key Responsibilities
  • Manage customer orders from receipt to delivery, ensuring accuracy andtimeliness.
  • Maintain relationships with internal teams, software partners and affiliatesthrough specific channels (conferences, Microsoft calls, e-mail, etc.) provingprofessionalism and expertise.
  • Proactively communicate with customers regarding order status, changes, andany potential issues.
  • Resolve customer inquiries, concerns, and complaints related to ordermanagement.
  • Identify opportunities for process improvement and implement solutions toenhance order management efficiency.
YOU MUST HAVE
  • Minimumof 1-3 years of experience in order management or customer service roles
  • Strong attention to detail and ability to manage multiple taskssimultaneously
  • Excellent English verbal and written communicate skills
  • Ability to multitask and prioritize at times of high volume, scheduleflexibility during End of Month, End or Quarter
  • Problem-solving and conflict resolution abilities
  • Ability toprioritize and effectively manage distractions
WE VALUE
  • Bachelor’s degree in businessadministration, Supply Chain Management, or a related field
  • Experience in order management within a fast-paced environment
  • Knowledge of logistics and supply chain processes
  • Customer-centric mindset and passion for delivering exceptional customerexperiences
  • Ability to collaborate effectively with cross-functional teams
  • Business systems (e.g. SAP, SharePoint, Siebel, Sales Force etc.)
Additional Information
  • JOB ID: HRD235683
  • Category: Customer Experience
  • Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
  • Nonexempt