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Honeywell Lead Cust Exp Specialist Mexico 51118128
31.07.2024
Key Responsibilities
- Manage customer orders from receipt to delivery, ensuring accuracy andtimeliness.
- Maintain relationships with internal teams, software partners and affiliatesthrough specific channels (conferences, Microsoft calls, e-mail, etc.) provingprofessionalism and expertise.
- Proactively communicate with customers regarding order status, changes, andany potential issues.
- Resolve customer inquiries, concerns, and complaints related to ordermanagement.
- Identify opportunities for process improvement and implement solutions toenhance order management efficiency.
- Minimumof 1-3 years of experience in order management or customer service roles
- Strong attention to detail and ability to manage multiple taskssimultaneously
- Excellent English verbal and written communicate skills
- Ability to multitask and prioritize at times of high volume, scheduleflexibility during End of Month, End or Quarter
- Problem-solving and conflict resolution abilities
- Ability toprioritize and effectively manage distractions
- Bachelor’s degree in businessadministration, Supply Chain Management, or a related field
- Experience in order management within a fast-paced environment
- Knowledge of logistics and supply chain processes
- Customer-centric mindset and passion for delivering exceptional customerexperiences
- Ability to collaborate effectively with cross-functional teams
- Business systems (e.g. SAP, SharePoint, Siebel, Sales Force etc.)
- JOB ID: HRD235683
- Category: Customer Experience
- Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Nonexempt
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