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Honeywell Lead Cust Exp Specialist Mexico 182448486
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Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities- Processing Returns
- Customer Invoicing
- Deliver Forecast Reports
- Administrative Support
- Order Processing
- High School Diploma or Bachelor´s Degree, or equivalent. Some experience in the field.
- Advanced English proficiency
- 3 + years of experiences Customer service experience, Call Centers, logistics, planning
- Effective communication and interpersonal skills
- Leadership skills
- CRM & ERP knowledge (SAP, MICROSIGA)
- Technical knowledge specific to (stated field)
- Good communication skills
- Good administration skills
- An ability to take initiative and work with limited direction
- Critical analytical thinking
- Leadership skills
- JOB ID: HRD238172
- Category: Customer Experience
- Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt
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