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SAP People & Culture Local Services Consultant - Newtown Square PA Office 
United States, Illinois, Chicago 
508883389

17.04.2025

What You'll Do:

As a People & Culture Local Services consultant you will act as a Functional Specialists providing unique country expertise to deliver best in class experiences across the employee lifecycle while at the same time driving operational excellence to ensure compliance.

  • Design / Administer HR Services:
    • Implement and manage HR programs, policies, and practices using both global models and local on-site support.
    • Maintain comprehensive knowledge of HR service areas to address employee inquiries effectively.
    • Ensure detailed record-keeping of HR activities and maintain high-quality HR data within various systems.
  • Employee Lifecycle Support:
    • Evaluate and validate local HR policy compliance for various functions.
    • Deliver a wide array of processes in-country / onsite including Onboarding, Contractual Changes, Benefits Operations, Time & Absences, and End of Employment.
    • Provide 1:1 consultancy on local HR policies, acting as a second-level case manager for policy queries.
    • Manage non-digital employee files and documentation as per legal requirements.
  • Organizational and Operational Support:
    • Support SAP’s business development activities like restructurings and location consolidations.
    • Play a key role in M&A projects, facilitating post-merger integration.
  • Process Improvement and Innovation:
    • Monitor SLAs and KPIs, using feedback to enhance service efficiency and processes.
    • Lead / Support roll-outs of new processes and tools, coordinating with IT on updates and training.
    • Proactively and consistently raise process improvement opportunities from the local view.
  • Collaboration and Stakeholder Management:
    • Act as a liaison between local and global HR service teams.
    • Support partnerships with HR Directors, People Relations, Total Rewards, and external vendors.

What You Will Bring:

  • Experience and Expertise:
    • Strong competence with HR tool and procedures,
    • Independent project management skills with the ability to assess risks and ensure timely project delivery.
  • Communication and Collaboration Skills:
    • Ability to communicate clearly across functions, providing constructive feedback and ensuring understanding within defined policies.
    • Proven ability to build collaborative work relationships with HR counterparts and stakeholders.
  • Problem-Solving and Innovation:
    • Experience in driving process improvement initiatives.
    • Proactive approach in enhancing HR services for better efficiency and compliance.
  • Career Level and Accountability:
    • Proven track record of working independently within defined processes to deliver project outcomes.
    • Experience handling projects of moderate complexity with regular reporting to management.

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