SAP People & Culture Local Services Associate Barcelona 

Czechia, Prague, Prague 

152209084

What you´ll do

The PCLS Associate focuses on building up on their local HR policy, employment legislation, regional and process knowledge to work more independently in their role. They work under the guidance of PCLS Consultant or Senior Consultant, utilizing their unique country knowledge, local HR Policy, employment legislation, regional and process knowledge, and is responsible for delivering People & Culture Local Services portfolio items either onsite or remotely acting as local subject matter experts. These activities include:

Employee Lifecycle Support

• Evaluates and validates local HR policy and legislative compliance for contractual changes, absence management, benefits operations and end of employment.
• Delivers onsite new hire day 1 onboarding sessions.
• Offers a broad 1:1 consultancy to SAP's internal customers on local HR policies.
• Ensures accurate knowledge and content management on all-relevant platforms are in place as well as SAP One updates for PCLS specific portfolio items.
• Acts as a 2nd level case manager for local HR policy queries in a service orientated and compliant way.
• Manages non-digital employee files and HR documentation wet signatures in countries where it is a legal and/or language requirement.
• Supports local regulatory activities to ensure country compliance.

Supports Process Improvement & Innovation

• Continuously monitors service level agreements (SLAs), key performance indicators (KPIs), and customer feedback seeking ways to improve work and processes, assessing service efficiency, risks, utilization, and customer experience.
• Actively supports on process improvement and innovation initiatives/projects and its subsequent change management activities.

Partnership with other HR teams

• Acts as a trusted partner and liaison with other HR teams, stakeholders, and vendors for the successful implementation and enhancements of new and existing local policies, tools, and processes as a country subject matter expert.
• In exceptional cases may represent other HR teams who are not located onsite, where on-site HR presence is essential for compliance reasons.

Work Experience

• 0 - 3 years of professional experience
• Local employment legislation knowledge essential.
• Previous experience in HR or Administration roles would be and advantage
• International experience in the technology / corporate areas desirable
• Fluency in English and Spanish mandatory

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