Cisco Technical Consulting Engineer 

India, Maharashtra, Pune 

5070694

• Typically requires bachelor’s degree in a technical field (CS/EE preferred)
• Professional level (CCNP) or equivalent relevant certification desired.
• Effective written and verbal communication and social skills. Developing presentation skills.
• Shares information and communicates clearly with team members to complete deliverables.
• Has basic knowledge of software programmability, automation, orchestration and/or virtualization.
• Understanding of network Programming skills (Python) will be an added advantage

• Experience and knowledge of Product and Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN, Multicast.
• Hands on experience in resolving Medium to complex network issues.
• Working knowledge of handling network down situations, this role will be supporting Technical Consulting engineer resolve such issues.
• Submits effective escalations with Engineering teams with guidance from senior Engineers
• Experience in writing technical documents, knowledge management and technical training.
• Previous experience in testing/Lab recreates. Ability to identify requirement to recreate customer problem in order to isolate and resolve the customer issue.
• Added Advantage, knowledge on Cisco Routing products such as ASR9XX, ASR9K, NCS5500, NCS5XX.
• Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions.
• Efficiently communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests

• Optimally seeks assistance from other TCEs for problem resolution when required. Assists other TCEs with problem resolution.
• Submits effective critical issues with Engineering teams with guidance from senior TCEs
• Recognizes and submits bugs with all required related information
• Builds and applies basic to moderate complexity lab setups to duplicate and resolve problems.
• Uses content for efficient problem resolution.
• Creates and refines intellectual capital (including documentation and training) within technology area.
• May mentor and develop more junior TCEs.
• Actively seeks a mentor(s) to continue building skills.
• Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions.
• Drives customer satisfaction and takes ownership for customer success. Fully identifies and resolves issues identified within the case.
• Typically collaborates with customers, other TCEs, Partners, Global Delivery Partners, field personnel, and internal engineering departments.
• In addition to applying known solutions to tackle problems, works on problems of moderate scope and complexity that require more analysis and inquiry.
• Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).