Cisco Technical Consulting Engineer 

India, Telangana, Hyderabad 

671721319

• As a Technical Support Engineer, your role will focus on maintaining existing IT systems, applications, and software, requiring proactive problem-solving abilities, good communication and social skills, and a commitment to delivering exceptional technical support to our clients.
• Responsible for the day-to-day maintenance of application systems in operation, including identifying and resolving application issues and addressing customer concerns, with the primary aim of ensuring seamless operation of the application or platform.
• Conduct root cause analysis for technical issues, communicate findings to management, and handle client relationships in collaboration with Infrastructure/Service Support team members.
• Use expertise in cloud technologies, particularly AWS and Azure, to optimize system performance, scalability, and reliability.
• Deploy regular code updates across all environments (Dev/QA/Staging) ensuring smooth transition and minimal downtime.
• Understand client business needs and prioritize tasks accordingly to meet business objectives.
• Diagnose problems, issues, and defects, and optimally connect with customers to guide them through setup and usage of platform features and APIs.
• Delegate issues to downstream teams for deeper investigation when necessary, and coordinate with development teams to seek and devise solutions.
• Maintain documentation and playbooks related to support and system operations to ensure knowledge sharing and continuity.
• Coach and mentor less experienced team members, acting as a domain specialist to share knowledge and standard methodologies.
• Work in a Change Management and Ticketing environment (e.g., JIRA, ServiceNow) to efficiently manage tasks and track progress.
• Proactively identify improvements as part of business as usual (BAU) work to address recurring issues, close monitoring gaps, and automate or reduce manual work.
• Demonstrated ability to collaborate effectively with multi-functional teams, including IT, SRE, and DevOps, to achieve common objectives and ensure seamless platform management and operations.
• Maintain a strong commitment to continuous learning and staying updated with emerging technologies and industry trends.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• The ideal candidate should have substantial technical proficiency with a minimum of two years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, Python scripting, database administration, and various DevOps tools and technologies, along with a good understanding of Kubernetes and containerized applications.

• Providing technical support and solve for cloud-based infrastructures in AWS and Azure environments.
• Hands-on management and maintenance of Linux servers and applications, ensuring their reliability, security, and performance.
• Developing and maintaining Python scripts to automate tasks and streamline processes.
• Managing MySQL and MongoDB databases, encompassing querying, analysis, and performance optimization.
• Using the ELK stack (Elasticsearch, Logstash, Kibana) for log management, analysis, and visualization.
• Maintaining Kafka messaging services for real-time data processing and stream processing.
• Configuring and solve of messaging and networking protocols, including DNS, SMTP, SMPP, and others as needed.
• Collaborating with development teams to integrate applications and streamline code management using tools like Jenkins and GitHub.
• Proficiency in Kubernetes, including administration, deployment, solve, security standard processes, and monitoring and logging tools like Prometheus, Grafana, and Fluentd.
• Proficiency in SMS, RCS, and MMS channel protocols is considered an added advantage.

Flexibility to work in rotational shifts to ensure comprehensive support coverage.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).