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Cisco Technical Adoption Engineer United States, California, San Jose 50673851
24.06.2024
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Responsibilities
- Product Use Case Transformation: Understand product use cases and transform them into compelling demonstrations and narratives to increase customer adoption of Cisco Spaces
- Cross-Functional Collaboration: Cultivate strong collaboration with engineering, designers, product managers, and sales to deliver demos that align seamlessly with product messaging.
- Lab Setup and Maintenance: Setup and maintain labs that can be leveraged by product managers, TMEs, adoption engineers, and support for customer support and customer demos.
- Feature Validation and Implementation: Work closely with engineering and product teams to validate bug fixes and customer improvements as per defined specifications. Validate features delivered against customer requirements to ensure quality and functionality. Draft reference architecture for successful product adoption.
- Setup Activities: Take a proactive approach to practical setup activities, engaging with partners and establishing test environments to facilitate device and application testing for customers.
- Technical Collateral Creation: Build and maintain comprehensive technical collateral for both internal and customer-facing purposes, including presentation decks, videos, setup, and configuration guides.
- Engagement with Technical Marketing Engineers: Work with TMEs across various disciplines to gain insights into Networking and Cisco platform functionalities, providing valuable feedback to improve Cisco Spaces.
- Training and Education: Train internal teams and customers to promote product understanding and adoption.
- Marketing Support: Write collateral such as datasheets, whitepapers, and case studies to support adoption efforts.
- Proof-of-Concepts: Run proof-of-concepts to demonstrate the feasibility and value of our solutions for customers.
- Sales Advisory: Advise post-sales teams on high-level designs and technical aspects of our products.
- Advanced degree or equivalent experience in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT, and wireless networking.
- 2+ years of experience in customer engineering, technical support, or demo engineering roles, with a proven track record of creating and delivering technical demonstrations.
- Foundational knowledge of enterprise networking, IoT systems, building management systems, and/or location services applications.
- Strong leadership and communication skills; capable of handling customer expectations and encouraging multi-functional collaboration.
- Proven ability to work closely with engineering teams, influencing product development and technical strategy.
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