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Cisco Senior Technical Adoption Engineer United States, California, San Jose 11422495
24.06.2024
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Responsibilities
- Engage with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes
- Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
- Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement
- Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them.
- Collaborate with sales, engineering, and product teams to address customer needs and feedback.
- Develop documentation and training materials to assist customers in using the platform optimally.
- Resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary.
- Maintain strong communication with customers, ensuring they are advised and supported throughout their journey.
- Strong technical knowledge of Cisco networking and collaboration tools.
- Existing knowledge of the Cisco Spaces platform and typical customer use cases
- Excellent understanding of how customers use digital platforms for various applications.
- Outstanding communication and organizational skills.
- Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers.
- Experience in training, creating documentation and other collateral, and customer support or management.
- An in-person, practical approach to problem-solving with a strong sense of ownership
- Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
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