Job Responsibilities:
- Lead both proactive and reactive communications efforts for payments at Chase
- Develop and deliver clear and concise audience-first communications
- Represent the firm in communications working groups for payments with key external partners
- Lead connectivity and collaborate closely with key internal stakeholders and partners in our payments, government relations, regulatory affairs, and legal on issues impacting or payments business
- Interact with PR agencies and vendors to support communications efforts
- Draft talking points, briefing documents, bylines and other written materials, as needed
- Conduct research and help track down facts in close collaboration with internal teams
Required qualifications, capabilities, and skills:
- 7+ years of relevant external communications experience in a large, matrixed organization or within a PR agency
- Proven experience with reputation management or crisis communications
- Familiarity with tech, digital payments and other relevant media publications, blogs and opinion makers
- Excellent presentation and writing skills
- Experience working cross-functionally and collaborating with team members across business and staff areas at all levels to achieve goals
- Experience interacting and building relationships with journalists to provide accurate and timely information
- Ability to thrive in a fast-paced environment with multiple assignments and priorities
- Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact
Preferred qualifications, capabilities, and skills:
- Experience working within the payments industry
- Experience in crisis communications, including managing issues impacting customers