Microsoft Critical Environment Support Assistant 

United States, Texas, San Antonio 

501306119

Required Qualifications:

• High School Diploma, GED, or equivalent.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/orlocal governmentagency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid

:

• Technical services experience in high-availability environments (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical) OR
• Degree or technical trade certification (e.g., military, trade school) or higher-equivalent education AND technical services experience in high-availability environments.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and office management software like Microsoft Teams.
• Good to have: Certified Administrative Professional (CAP): Demonstrates advanced administrative skills and knowledge, Microsoft Office Specialist (MOS) Certification: Certified in specific Microsoft Office applications, Customer Service Certification: Holds certification indicating effective customer service skills and Communication Skills Training: Completed training in effective communication, such as courses offered by Dale Carnegie Training.

Critical Environment Ops ATR-B- The typical base pay range for this role across the U.S. is USD $21.88 - $35.91 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.58 - $39.86 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until Aug 8, 2024.

Equipment and Systems Operations

• Supports colleagues as an assistant.
• Adds required data, documents changes and upkeep of procedures and building management systems.
• Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance

• Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
• Prepares paperwork in support of maintenance planning scope.

Team Management Support

• Serve as the main point of contact for the team on for operational and administrative needs, Coordinate and communicate process, procedure, or system changes to site teams and Coordinate and schedule training for site staff.
• Assist with onboarding new employees (e.g., ordering new hire equipment, setting up workstations, managing distribution lists, security groups) under the direction of team members.
• Create and submit requests for datacenter access using the Data Center Access Tool and provide onsite team support and carry out tasks under the direction of others and Provide basic system-use training to onsite staff, new hires, and general small-scale training for site staff.
• Assist in managing the Critical Environment SharePoint site by creating and moving scope through workflows.
• Support uniform management, including ordering, distribution, and cancellation as needed and assist with flyer and signage creation, including design and production, as needed.

Critical Environment Culture

• Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
• Assists in managing CE SharePoint site by helping create and move scope through workflows.
• Provides onsite team support and carries out tasks under direction of others.
• Learns to take accountability for their components of assigned project outcomes.
• Seeks to ask questions and share ideas related to projects.

Project Ownership

• Provides onsite team support and carries out tasks under direction of others.
• Learns to take accountability for their components of assigned project outcomes.
• Seeks to ask questions and share ideas related to projects.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.
• Frequent climbing of stairs and/or ramps.
• Prolonged standing.
• Occasional lifting 50lbs. / 22.5kg.
• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
• Normal visual acuity (near, far and peripheral with correction).
• Normal color vision for electrical work.
• Normal is defined via standard medical terms and applicable criteria.

• Embody our