Microsoft Critical Environment Support Assistant 

Sweden, Gävle 

977468039

Required Qualifications:

• Work/applied learning experience in administrative/business support in technical services industry (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical).
• Strong computer skills that include SharePoint and MS office tools.
• Required: Self-motivated with the ability to work on your own initiatives.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
:

• Technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)

  o OR Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)

Responsibilities:

Team Management Support

• Be the main point of contact for the team on operational documents and workflows.
• Coordinate and communicate changes in process, procedure, or systems to site teams.
• Assists with providing onboarding support for new employees, vendors, and interns under the direction ofsenior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
• Coordinate and communicate scheduled training for site staff.
• Creating and submitting requests for datacenter access using the Data Center Access Tool.
• Provides onsite team support and carries out tasks under the direction of others.
• Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) bymonitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
• Assists in managing Critical Enviroment SharePoint site by helping create and move scope through workflows.
• Provides onsite team support and carries out tasks under the direction of others.
• Provide basic training for system-use to onsite staff, new hire training, and general small-scale training for site staff.
• Report health and safety violations or positive behavior as per policy.

Equipment and Systems Maintenance

• Coordinate with vendors and onsite teams to schedule Preventative Maintenance for Critical Enviroment equipment.
• Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
• Prepares paperwork in support of maintenance planning scope.
• Coordinate with site teams that administrative work has been completed and recorded as per current operational requirements.
• Collaborate with QA team to make sure all operational procedures are on the latest template version and correct if needed.

• Embody our