Philips Customer Lifetime Value Manager 

India, Tamil Nadu, Chennai 

497249125

Your role:

• CLV Manager for Tamil Naidu and Kerala district
• Provide inputs to Identify the right GTM for the various portfolio items of CLV along with CoE , CLV leadership and the business marketing managers.
• Drive the CLV sales process End to End together with RMs for the big Irons like MR, CT, Cath lab.
• Drive the CLV sales process end to end together with the RMs for the flow business, i.e US & MATC
• For flow-CLV business sales execution work closely with the Channel partners, AMs, CMs
• Drive the CLV-identified portfolio as identified from time to time to create the GTM..ex Uro Nav, DP, ISCV for the existing base.
• Identify ways of collaboration & execution with Inside sales.
• Create local level Digital campaigns for Inside sales along with inputs of AMs and BMMs.
• Deliver to the CLV AOP-OIT and Rev
• regarding existing Installed base--be a one stop shop for the district in terms of the SmartPath's availability, bringing usage level information by working together with service teams etc.
• Overall CLV needs to bring Sales, margins for existing IB, improve the LC margins and also enhance the stickiness for the replacement IB.

You're the right fit if:

• Min 12 years of relevant work experience

Leading KPI’s

• Activities:
• Calendar of activations
• # of calls/duration of calls/connects/Meetings/presentations/demos (also measure against target if any)
• ·Campaign/Leads: # of leads (Hot/Warm/Cold) and Lead to opportunity conversion rate
• Opportunity Progression: Opportunity by stage/forecast category, sales cycle length, and win rate
• Customer Facing time.

Lagging KPI’s

• OIT: OIT met and monthly progression (Gap to target)
• Visibility: Incremental Visibility/Coverage
• ROI: Incremental OIT, Change in Sellex and Cost Savings
• Profitability (IGM)
• Requitement Competency
• Philips Behaviors & Competences
• Action oriented
• Drives results.
• Collaborates
• Nimble learning
• Self-Development
• Builds networks.
• Excellent communication skills
• Ability to manage stakeholders.
• Strong phone presence
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• The ability to multi-task, prioritize and manage time effectively.
• Certified LEAN Basic

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