Bank Of America Senior Team Member 

India, Haryana, Gurugram District 

49482538

Responsibilities*

• To process / verify payments (Incoming, outgoing) & exceptions in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.

• Monitor & ensure all queues are cleared as per currency cut-off.

• Perform processing related activities for multiple branches across Global Wires and update task tracker.

• Understand various upstream and downstream and effectively communicate that allows daily operations to be carried out smoothly.

• Escalate any process related ambiguities to the supervisors or manager for clarification.

• Monitoring of mail box and act accordingly without delay. Distribute queues amongst the team on priority basis.

• Perform various end of day (EOD) check and report to supervisor.

• Support fellow team members across sites (India & US) on queries relating to process.

• Support the team manager in capturing performance related data and report MIS on a timely basis.

• Have innovative approach to work and continuously identify and implement process improvements.

• Seek opportunities to improve process by initiating best practices.

• Identify risk areas in the process and implement mitigation plans.

• Assist the supervisors in preparing various process reports.

Requirements*

Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)

Certifications If Any

SWIFT Certified (Preferably)

Experience Range*

2-3 Years

Foundational skills*

 Good Communication Skills, both verbal and written

 Fair understanding of various operational risk and controls.

 High Proficiency and processing experience on GBS application

 Ability to multitask , prioritizing urgent items & meet stringent cut-offs

 Proven quick learner and ability to perform with minimal coaching & guidance.

 Self-driven and able to multi-task with minimal supervision.

 Eye for detail and ability to think on the feet.

 Willingness and able to own tasks to completion

 Flexible and adaptable to changing demands and shift timings

Work Timings*

17:30 - 03:30 (Global / Rotational)