Uber Fleet Account Manager Uber Mobility Operations 

United States, West Virginia 

494063018

Why Join Us?

1. Be a critical player in driving the success of Uber’s fleet partners and shaping the future of mobility in Japan.

2. Collaborate with a dynamic team and drive tangible results in a high-impact role.

3. Gain unparalleled exposure to the intersection of technology and transportation in one of Uber’s most exciting markets.

What the Candidate Will Do

1. Fleet Onboarding: Guide taxi companies through the onboarding process, ensuring drivers quickly adapt to Uber’s systems and tools.

2. Performance Monitoring and Management: Regularly analyze fleet performance metrics, identify trends, and provide actionable recommendations to fleet managers to improve efficiency, earnings, and engagement on the platform.

3. Driver Engagement and Resurrection: Work closely with fleet managers to address driver churn, develop tailored resurrection plans, and encourage drivers to re-engage with the Uber platform.

4. Relationship Building and Market Expertise: Build trust-based, long-term relationships with fleet managers and drivers by understanding their challenges and offering tailored solutions. Leverage cultural and operational knowledge of Japan’s taxi industry to foster trust and navigate complex dynamics effectively.

5. Data-Driven Insights: Use analytics to measure fleet performance, track KPIs, and align fleet operations with Uber’s strategic goals.

6. Internal Collaboration: Act as the key liaison between fleets and internal teams, including Central Operations, Sales, and Product, to address operational challenges and ensure alignment.

Basic Qualifications

1. 8+ years of experience in account management, operations, or customer success, ideally within transportation, mobility, or traditional Japanese industries.

2. Strong data analysis skills with the ability to translate complex data into actionable insights. Proficiency in tools such as Google Sheets; SQL experience is a big plus.

3. Proven ability to build and maintain strong relationships with diverse stakeholders, particularly in traditional Japanese environments.

4. Native-level fluency in Japanese.

5. Business-level proficiency in English .

6. Excellent problem-solving skills and the ability to navigate dynamic, fast-paced environments.

Preferred Qualifications

1. Experience working in the mobility, transportation, or logistics sectors.

2. Proven success in driving engagement and performance improvements through data-driven decision-making.

3. Familiarity with using CRM tools to track performance and enhance account management processes.

4. A proactive, customer-focused mindset with a passion for delivering value to external partners.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .