JPMorgan Senior Product Associate - Zelle General Management 

United States, New York, New York 

493127649

As a Senior Product Associate within the Zelle General Management Team, you will be a key partner leading and maintaining our controls and risk management framework which govern our delivery of Zelle at Chase. You are organized, analytical, a strong communicator and possess exceptional attention to detail. You are passionate about optimizing processes and enhancing risk management strategies through excellent day-to-day delivery.

Job Responsibilities

• As product manager on Chase’s Zelle General Management Team, lead product controls and risk management for Zelle by partnering closely with product owners and a broader group of stakeholders creating controls for new feature rollouts and enhancements
• Create, review, and maintain reporting for key process controls, enhancing KPIs to manage business risk
• Draft new procedures to govern management of risk and controls
• Coordinate audit readiness and act as key contact for all requests for information
• Partner with controls testing and compliance testing teams to assure Zelle processes are functioning as expected
• Provide support when technology or vendor incidents impact customers
• Assist with regulatory inquiries
• Provide support for special projects including executive office escalations
• Manage your day to day individual workload, communicate progress, proactively escalate and address any blockers as they arise
• Lead with a strong risk and controls mindset, ensuring product processes meet the rigorous expectations of our customers, the firm, and regulators

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, controls, audit, or business operations
• Risk and controls oriented mindset
• Ability to prioritize projects and efforts according to business needs
• Ability to influence peers and effectively articulate to management
• Effectively create cross functional relationships and lead stakeholder meetings
• Self-starter with an ability to effectively solve problems, address blockers, and suggest ideas for improvement and prioritization
• Strong written/verbal communication skills
• Ability to manage multiple projects with competing priorities and timelines with a calm demeanor under pressure