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JPMorgan Division Lead - Fraud First Response Team genders 
Germany, Berlin, Berlin 
491946291

22.09.2024

Job Responsibilities

  • Demonstrate strong track record of cultivating a "Right First Time" service culture that emphasizes exceptional customer experience.
  • Implement and maintain high operational standards in a dynamic and international work environment.
  • Build expertise in digital business policies, processes, products, and solutions within the financial services sector.
  • Excel in an ever-evolving business landscape, with experience in high-growth or start-up environments.
  • Drive cross-functional collaboration to develop superior customer experiences while managing risks effectively.

Required qualifications, capabilities, and skills

  • Proven leadership and change experience in scaling financial environments.
  • Familiarity with digital banking platforms, payment systems, and financial technologies as well as a good understanding of fraud detection technologies and data analytics.
  • Ability to thrive in an ambiguous work environment while advocating risk management, compliance, and outstanding customer experiences.
  • Previous experience working within Banking/Financial Service institution in a fraud related role.
  • Ability to understand and research customer behaviour and share knowledge with a further teams and peers.
  • Experience in shaping operational processes and managing changes during growing business environments.
  • Excellent communication skills in fluent English and German.

Preferred qualifications, capabilities and skills

  • Knowledge of the German regulatory framework and best practice regarding fraud prevention.
  • Knowledge of key compliance frameworks and regulations such as AML, KYC, PEPS, etc..
  • Proven experience leading and managing multiple fraud operations teams.