Job Responsibilities
- Demonstrate strong track record of cultivating a "Right First Time" service culture that emphasizes exceptional customer experience.
- Implement and maintain high operational standards in a dynamic and international work environment.
- Build expertise in digital business policies, processes, products, and solutions within the financial services sector.
- Excel in an ever-evolving business landscape, with experience in high-growth or start-up environments.
- Drive cross-functional collaboration to develop superior customer experiences while managing risks effectively.
Required qualifications, capabilities, and skills
- Proven leadership and change experience in scaling financial environments.
- Familiarity with digital banking platforms, payment systems, and financial technologies as well as a good understanding of fraud detection technologies and data analytics.
- Ability to thrive in an ambiguous work environment while advocating risk management, compliance, and outstanding customer experiences.
- Previous experience working within Banking/Financial Service institution in a fraud related role.
- Ability to understand and research customer behaviour and share knowledge with a further teams and peers.
- Experience in shaping operational processes and managing changes during growing business environments.
- Excellent communication skills in fluent English and German.
Preferred qualifications, capabilities and skills
- Knowledge of the German regulatory framework and best practice regarding fraud prevention.
- Knowledge of key compliance frameworks and regulations such as AML, KYC, PEPS, etc..
- Proven experience leading and managing multiple fraud operations teams.