JPMorgan Division Lead - Fraud First Response Team genders 

Germany, Berlin, Berlin 

491946291

Job Responsibilities

• Demonstrate strong track record of cultivating a "Right First Time" service culture that emphasizes exceptional customer experience.
• Implement and maintain high operational standards in a dynamic and international work environment.
• Build expertise in digital business policies, processes, products, and solutions within the financial services sector.
• Excel in an ever-evolving business landscape, with experience in high-growth or start-up environments.
• Drive cross-functional collaboration to develop superior customer experiences while managing risks effectively.

Required qualifications, capabilities, and skills

• Proven leadership and change experience in scaling financial environments.
• Familiarity with digital banking platforms, payment systems, and financial technologies as well as a good understanding of fraud detection technologies and data analytics.
• Ability to thrive in an ambiguous work environment while advocating risk management, compliance, and outstanding customer experiences.
• Previous experience working within Banking/Financial Service institution in a fraud related role.
• Ability to understand and research customer behaviour and share knowledge with a further teams and peers.
• Experience in shaping operational processes and managing changes during growing business environments.
• Excellent communication skills in fluent English and German.

Preferred qualifications, capabilities and skills

• Knowledge of the German regulatory framework and best practice regarding fraud prevention.
• Knowledge of key compliance frameworks and regulations such as AML, KYC, PEPS, etc..
• Proven experience leading and managing multiple fraud operations teams.