Yotpo Customer Onboarding Specialist 

Bulgaria, Sofia 

48988120

What you’ll do :

• Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
• Manage a varied book of onboardings at various stages of the process
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products
• Strategize on growth-oriented campaigns for your customers to set them up for success with their CSM post-launch
• Improve and scale the Yotpo setup process
• Act as liaison between customers and the sales, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

What you need :

• Must – fluency in English
• 2+ years experience in a client facing role, preferably in a SaaS, e-commerce, or marketing environment
• A proactive attitude and record of building rapport from initial conversation and throughout the client lifecycle
• Superior organisational and prioritization skills, along with focused attention to detail
• 2+ years experience in project management and implementation
• Technical aptitude, including general knowledge pertaining to web and APIs

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.