Uber COE Specialist II - SME 

United States, West Virginia 

489137754

• Promote and encourage team building and positive work environment
• Act as primary g- to person in the team for policy and process questions
• Drive process improvement and alignment by proactively flagging gaps and actively participating in creating appropriate action plans.
• Drive compliance to established processes and policies and help leads in ensuring all team members are fully aware of key changes and updates
• Work with RTA, WFM and Leads to drive productivity by proactively flagging aux gaps, schedule adherence violations, etc. in the absence of the Team Lead

• Proven ability to provide detailed support for escalations and be the go-to person for any policy related concerns
• Experience with training new hire by floor walking and setting up them up for success when they start of production
• Proven ability to work in a fast-paced team setting
• Ability to create, document and execute performance improvement projects for focus agents or the entire LOB

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .