Your Impact in Role- Promote and encourage team building and positive work environment
- Act as primary g- to person in the team for policy and process questions
- Drive process improvement and alignment by proactively flagging gaps and actively participating in creating appropriate action plans.
- Drive compliance to established processes and policies and help leads in ensuring all team members are fully aware of key changes and updates
- Work with RTA, WFM and Leads to drive productivity by proactively flagging aux gaps, schedule adherence violations, etc. in the absence of the Team Lead
The Experience You’ll Bring:- Proven ability to provide detailed support for escalations and be the go-to person for any policy related concerns
- Experience with training new hire by floor walking and setting up them up for success when they start of production
- Proven ability to work in a fast-paced team setting
- Ability to create, document and execute performance improvement projects for focus agents or the entire LOB
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .