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Uber COE Specialist II - SME 
United States, West Virginia 
489137754

24.06.2024

Your Impact in Role
  • Promote and encourage team building and positive work environment
  • Act as primary g- to person in the team for policy and process questions
  • Drive process improvement and alignment by proactively flagging gaps and actively participating in creating appropriate action plans.
  • Drive compliance to established processes and policies and help leads in ensuring all team members are fully aware of key changes and updates
  • Work with RTA, WFM and Leads to drive productivity by proactively flagging aux gaps, schedule adherence violations, etc. in the absence of the Team Lead
The Experience You’ll Bring:
  • Proven ability to provide detailed support for escalations and be the go-to person for any policy related concerns
  • Experience with training new hire by floor walking and setting up them up for success when they start of production
  • Proven ability to work in a fast-paced team setting
  • Ability to create, document and execute performance improvement projects for focus agents or the entire LOB

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