Uber COE Specialist II 

United States, West Virginia 

529987361

• Demonstrate empathy while solving customer concerns
• Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
• Work on both phone and ticket-based cases, if relevant, and resolve escalations
• May perform root cause analysis and present findings
• Highlight common ticket types / issues to Team Lead

• Experience in service, retail, customer support, manufacturing or distribution in a high-volume and extremely fast-paced environment
• Specific examples of the necessity of paying attention to detail
• Specific examples of articulating noticed trends to drive change

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .