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Uber COE Specialist II 
United States, West Virginia 
900674869

24.06.2024

Your Impact in Role
  • Demonstrate empathy while solving customer concerns
  • Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
  • Work on multipel modalities like chat, phone and ticket-based cases, if relevant, and resolve escalations
  • May perform root cause analysis and present findings
  • Highlight common ticket types / issues to Team Lead
The Experience You’ll Bring:
  • Experience in service, retail, customer support, manufacturing or distribution in a high-volume and extremely fast-paced environment
  • Specific examples of the necessity of paying attention to detail
  • Specific examples of articulating noticed trends to drive change

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .