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Comprehension skills:Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause.
Communication skills:Excellent composition skills (speaking and writing) to confidently and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone).
Problem solving skills:Ability to break down sophisticated problems, offer well thought-out recommendations and push problems to resolution
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