Uber Safety Investigations Specialist Dutch speaker 

United States, West Virginia 

48684725

What You Will Do

• Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge base and contact management systems.
• Responds to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform.
• Appropriately supports reporting parties, ask detailed questions in order to sufficiently understand the details of the incident, establishes a meticulous relationship, and ensures detailed documentation of the conversation.
• Categorize incidents/accidents with appropriate contact types for Special Investigations Unit to further investigate.
• Proven excellent interpersonal skills and ability to establish trust.

What You Will Need

• Proficiency in Dutch and English is required!
• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
• A minimum of 6 months of customer support experience handling sensitive issues. Crisis center, law enforcement or social work experience.
• Outstanding verbal and written communication
• Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
• Customer Centricity

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .