Uber Safety Investigations Specialist Dutch Speaker 

United States, West Virginia 

411456197

What You Will Do

• Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues
• Report & document issues with reporting parties using various platforms
• Master multiple knowledge bases and contact management systems
• Reviews incoming urgent and critical incidents and acts as a first responder in a reported incident
• Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform
• Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation
• Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.

What You Will Need

• Proficiency in Dutch and English is required!
• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
• A minimum of 6 months of customer support experience handling sensitive issues. Crisis center, law enforcement or social work experience.
• Availability to work in rotating shifts from Monday to Sunday (essential)
• Strong sense of responsibility, demonstrating reliability, integrity, and a commitment to maintaining high standards of professionalism in all aspects of work.
• Safety experience
• Executional excellence
• Crisis center, law enforcement or social work experience.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .