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JPMorgan Product Director European Engagement Lead United Kingdom, England 485033422
14.09.2024
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Job responsibilities
- Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
- Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
- Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
- Takes a customer-first view which ties back to how the product impacts our customer groups
Required qualifications, capabilities, and skills
- Experience or equivalent expertise in customer success roles in product or technology
- Experience managing customer bases with technology applications and advising teams on best practices
- Proven ability to influence the adoption and retention of our products across a diverse customer base
- Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
- Strong knowledge of treasury services, including different type of payment flow processing, cash management ,liquidity and risk mitigations strategies
- Deep understanding of banking products, treasure operations, and financial markets
- Proven ability to manage and influence senior stakeholders across various levels of the organization
- Proficient in Europe, the Middle East and Africa (EMEA) clearing regulatory standards, compliance and risk management related to treasury functions
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B), software as a service (SaaS), or technology environment
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Knowledge of customer consumption and renewal patterns
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