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Gong Engagement Manager United States, California, San Francisco 478351433
04.03.2025
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RESPONSIBILITIES
- Lead all aspects of Expert Services engagements for Gong customers.
- Manage multiple customer programs to a defined scope, schedule, and budget
- Forecast work and deploy program resources according to delivery plans
- Ensure program deliverables are completed to the highest quality standards
- Balance competing priorities effectively across multiple customers and projects.
- Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
- Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
- Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
- Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders
- Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery
- Gather ongoing requirements and issue change orders as appropriate.
- Facilitate identification, internal communication, and remediation of product issues.
- Ideate and develop new program deliverables that help improve existing team process
- Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
- 6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
- 5+ years of professional consulting experience, preferably in Enterprise software.
- Attention to detail and ability to prioritize and plan effectively.
- Proven ability to influence change within customer organizations.
- Excellent instincts and ability to interface at a senior level with ease.
- Understanding and experience in sales strategy.
- Experience with SaaS applications that support Enterprise business processes.
- Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
- Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
- Understand business and organizational complexity at large strategic firms
- Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
- Willingness to travel.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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