Amazon Fraud Investigation Operations Lead Audible Defense 

United States, New Jersey, Newark 

478118889

ABOUT THIS ROLE
As the Fraud Investigation and Operations Lead for the Audible Fraud Defense Program, you will lead and oversee fraud investigations and operations at Audible. Your responsibilities will include enhancing existing fraud detection and investigation techniques, as well as proactively identifying new fraud modus operandi (MOs). You will be the subject matter expert and primary point of contact for all fraud operations-related matters.In this role, you will collaborate closely with partners and key stakeholders across Audible and Amazon to protect Audible's integrity and trustworthiness for creators, producers, and customers. As the subject matter expert, you will work to safeguard Audible's reputation and ensure a secure environment for all stakeholders involved.ABOUT YOU
We are looking for someone with strong analytical and problem-solving skills specifically with experience in managing fraud and abuse cases. You have strong verbal and written communication skills, the ability to effectively communicate complex technical concepts and ideas in a non-technical, simple manner across different levels of an organization. A resourceful self-starter with an independent attitude and focus on excellence, with the ability to operate in a high-energy, high-intensity and rapidly evolving environment. Solid organizational and project management skills are also required along with the ability to work with cross functional teams under time sensitive deadlines.As a Fraud Investigation and Operations Lead, you will...
- Serve as the point of escalation for fraud related termination appeals for second tier investigations, and work with Legal partners in handling those appeals appropriately
- Create and maintain fraud investigations and operations playbooks and processes, measure and monitor operations efficiency, identify opportunities to streamline processes and operationalize the enhancements
- Manage all steps in our fraud operations to remove fraudulent titles, stop royalty payments, terminate egregious repeat offenders and true up metrics
- Maintain and enhance the process for royalty harvesting identification and account terminations, royalty withholdings
- Maintain and enhance the process to identify and stop copyright infringement
- Coordinate the regular removal of fake reviews from Audible sites (via tickets, file formatting, etc).
- Identify and mitigate membership fraud related to purchases, returns, chargebacks and concessions
- Work with the content piracy screening vendor and engage in the operations of Audible copyright enforcement, ensure content piracy is identified and actioned on in a timely manner
- Anticipate and proactively identify next gen fraud techniques whether it is generative AI, text to speech or similar emerging technologies
ABOUT AUDIBLE

- Bachelor's degree or equivalent
- 5+ years of experience in a risk management, fraud investigation, fraud operations, risk operations or similar role
- Experience writing effective narratives
- Experience sourcing and analyzing data, including running and modifying SQL queries to investigate anomalies and drive data decisions. Should be highly data driven.
- Proficiency in Excel and Business Intelligence tools (e.g. Tableau, Microsoft Power BI).

- Master's degree or equivalent
- Experience in subscription-based business and related fraud detection and investigation, experience in payment risk detection and prevention
- 4+ years of extensive relevant operations industry experience
- Proven ability to understand and manage complex systems
- Proven ability to manage cross-functional projects to drive improvement of efficiency and effectiveness
- Track record of driving change and innovation
- Strong communication skills, written and verbal