Honeywell Customer Experience Specialist 

Romania, Bucharest 

47430475

Principal Responsibilities:

• Timely gather all relevant info to accurately respond to all customer queries related to:
  productavailability, stock levels, list prices where applicable (awareness ofconfidentiality constraints), lead times, minimum order quantity and/or value
• Backlog Management
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
• Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.
• Supports all customer disputes regarding standard return transactions, short shipments, and ensures fast resolution in collaboration with other internal departments
• Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation
• Supports customer onboarding and training on digital platforms
• Process Maintenance andTraining

Must have: (Requirements):

• Bachelor’s degree
• Business fluent in written and spoken English (additional if required)
• 2+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.
• Equal opportunity statement

• JOB ID: HRD254413
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt