Boston Scientific Service Business Leader EMEA 

Italy, Lombardy, Milan 

470823318

Strategic Leadership & Vision

• Define and execute a forward-looking service strategy aligned with divisional and regional business goals .

• Identify and implement innovative service models and technologies to enhance customer experience and operational efficiency.

• Influence and shape the direction of service performance through data insights, KPIs, and market trends.

Business Development & Process Innovation

• Partner with commercial and divisional leaders to develop service offerings that support capital equipment sales and long-term customer value.

• Lead initiatives to improve service revenue, contract penetration, and customer retention.

• Champion continuous improvement programs (e.g., Lean, Six Sigma) to optimize service delivery and reduce operational costs.

Operational Excellence

• Oversee field service operations , ensuring alignment with quality, compliance, and customer satisfaction standards.

• Monitor and analyze service metrics to identify trends, risks, and opportunities for improvement.

• Manage escalations and complex service issues with a focus on resolution and learning.

Team Leadership & Development

• Build and inspire a diverse, high-performing team of field service professionals.

• Foster a culture of empowerment, accountability, and innovation.

• Collaborate with HR to attract, develop, and retain top talent.

Cross-Functional Collaboration

• Act as a strategic liaison between field service, commercial, supply chain, and product development teams.

• Support new product introductions and ensure service readiness across the region.

• Engage with counterparts at a Global level to align on best practices and service innovation.

Required Qualifications

• BS/BA in Science, Technology, or Engineering.

• 7–10 years of progressive leadership in service operations, with a strong strategic and customer-facing component.

• Skilled in managing remote and multicultural teams , fostering collaboration and accountability across geographies.

• Experience in Field Service Engineering and the healthcare technology sector is a valuable plus, bringing practical technical depth to service leadership roles.

• Track record of leading innovation-led services that put business at the center, delivering end-to-end solutions that combine cutting-edge innovation with strategic priorities.

• Proven experience in driving service transformation, business development, or operational excellence.

• Strong analytical and problem-solving skills; Lean/Six Sigma certification preferred.

• Experience with cloud-based service platforms (e.g., ServiceMax, SFDC).

• Excellent communication and stakeholder management skills.

• Fluent in English; additional European languages a plus.

• Willingness to travel up to 20% across EMEA.