Microsoft Principal Program Manager 

United States, Washington 

466800251

This role supports flexible work from home with occasional in-office meetings.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 3+ years experience leading cross-functional and/or cross-team projects.
• 1+ year(s) of experience in Azure services and capabilities or similar cloud platforms.

Other Requirements

Abilityto meet Microsoft, customer and/or government security screening requirementsarerequired for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business,
  • OR related field AND 12+ years experience in engineering, product/technical program management, data analysis,
  • OR product development
  • OR equivalent experience.
• 2+ years experience working directly with/in ISV, Startup, and/or Digital Natives software companies.
• 5+ years experience in direct customer-facing services delivery role.

Microsoft will accept applications for the role until September 10, 2024.

Customer Engagement:

• Collaborate with leading edge strategic ISVs and promising startups worldwide.
• Partner with engineering colleagues to help ISVs and startups deploy secure, scalable solutions on Azure.
• Manage communication and service improvements focused on quality, resiliency, and security.
• Provide timely guidance to customers alongside engineers for application planning, building, and deployment on Azure.
• Analyze feedback to inform product development and advocate for ISV and startup needs.
• Evaluate and approve project-based engagements based on criteria, focus, and impact.

Collaboration and Stakeholder Management:

• Collaborate across teams, geographies, and roles to drive meaningful actions and influence strategy.
• Manage key stakeholder relationships to align technical and business priorities.

Customer Focus and Data-Driven Improvement:

• Gather and analyze data to identify opportunities for improving customer experience and platform quality.
• Maintain a high bias for action to influence outcomes and develop scalable strategies.
• Focus on enhancing the ISV and startup customer experience on the Azure platform.

Inclusive Team Environment:

• Foster a supportive and inclusive team atmosphere.
• Promote open collaboration, direct feedback, and transparency.

Strategic Planning and Alignment:

• Plan capacity and prioritize workstreams.
• Align team efforts with organizational Objectives and Key Results (OKRs).
• Partner with engineering to drive Key Initiatives and Projects.
• Identify, propose, and drive experiments and pilots to move the team and Microsoft forward as the platform of choice for ISV and startups.

• Embody our