JPMorgan Servicing Strategy Lead- Home Lending Marketing 

United States, Ohio, Columbus 

463713207

Job responsibilities:

• Lead and develop a team, providing guidance, support, and direction to ensure the creation and execution of effective, multi-channel, and segmented strategies.
• Foster a collaborative and innovative team culture.
• Develop, maintain, and manage strong partnerships with Servicing partners through ongoing, regular communication to ensure alignment and effective collaboration.
• Stay informed of existing customer demographics, trends, and needs by analyzing customer data, performance results, and monitoring industry developments to inform and refine initiatives.
• Oversee and support the development of multi-channel, segmented strategies that support Servicing needs while increasing customer engagement, adoption, and retention.
• Navigate a strong digital strategy for servicing communications.
• Partner with Decision Science to define and refresh effective reporting and complete analysis that informs strategies.
• Manage and influence cross-functional resources to execute initiatives on time, on budget, and with quality.
• Ensure compliance with all internal/external controls and regulations.
• Create and facilitate regular business reviews and updates, presenting key performance metrics, strategic insights, and progress on marketing initiatives.

Required qualifications, capabilities, and skills:

• 5 years of progressive marketing experience in a financial services firm or large corporate firm environment, with a strong record of accomplishment in introducing and managing successful marketing campaigns.
• Experience with the Servicing segment, including the needs and challenges of customers from a persona perspective.
• Proven ability to collaborate with business partners to shape comprehensive, effective strategies.
• Strong strategic planning and execution skills.
• Proven ability to lead and manage a high-performing team, fostering a positive and collaborative culture.
• Experience using data, analytics, and research to draw conclusions and make data/knowledge-based recommendations.
• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members.
• Skilled and comfortable working in a highly matrixed organization with continuously changing priorities.
• Strong skills in planning and facilitating effective meetings at various organizational levels, including the ability to create engaging and relevant content.