Amazon Support Associate II Services 

India, Haryana 

463228251

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.Key job responsibilities
Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvementsPrepare hardware and assist managing IT asset inventories, tracking usage and conducting auditsGrow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- High school or equivalent
- Bachelor’s Degree from an accredited university or equivalent
- Excellent customer facing skills
- 1+ years of experience troubleshooting skills in a multi-user high availability environment
- 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation
- 1+ years of computer networking experience
- Ability to identify and proactively resolve or escalate issues
- Willingness to learn and apply new procedures and technology
- Proficient in English

- Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security