Amazon Support Associate II Services Variable 

India, Karnataka, Bengaluru 

176455541

Justification:
We are hiring IT Support Associate II (L3) Full Time Contractor to support IT asset management and asset clearance as E-waste which are End-of-life/damaged. This resource would be deployed to segregate the E-Waste assets to clear out the space at all sites in India, this activity was paused over 2 years, resulting in a significant chunk at each site in India which required a dedicated effort to clear out the space and meeting the compliance. And they will be responsible for IT assets scanning in asset management tool. Across India 11 headcount is approved and this will be incorporated in the Q3 guidance plan as per finance approver. External job description
Key job responsibilities
• Responsible for audit of IT/AV assets physical condition.
• Segregation of assets which should be dispose.
• Preparation of assets details for validation.
• Responsible to scan the assets while doing segregation.
• Responsible for data destruction in IT equipments
• Responsible to clear the store space occupied by damaged/EOL assets on monthly or quarterly.
• Coordinates and schedules inbound transportation of all goods and materials.
• Coordination with security, GREF and multiple internal team
• Coordination with vendor to get the manifest certificate and required documents with in the SLA
• Prepare and print the gate pass.
• Prepare and ship print and supply orders placed by branches.
Internal job description
We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices, India. IT Support Associate II work with Amazon teams to manage the IT equipment and inventory count they need. We treat Amazon employees as our customers and provide timely, accurate and professional support. A successful IT Support Associate II excels in a fast-paced, team environment and possesses excellent communication skills.
Your responsibilities:
• Responsible for audit of IT/AV assets physical condition.
• Segregation of assets which should be dispose.
• Preparation of assets details for validation.
• Responsible to scan the assets while doing segregation.
• Responsible for data destruction in IT equipment’s
• Responsible to clear the store space occupied by damaged/EOL assets on monthly or quarterly.
• Coordinates and schedules inbound transportation of all goods and materials.
• Coordination with security, GREF and multiple internal team
• Coordination with vendor to get the manifest certificate and required documents with in the SLA
• Prepare and print the gate pass.
Prepare and ship print and supply orders placed by branches

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service