JPMorgan Client Service Operations Representative 

United Kingdom, England, London 

46038875

Join our team as a Client Service Operations Representative, where you'll deliver client transactional support functions for OTC Credit & Rates cleared products. Engage extensively with clients and develop a deep understanding of products, systems, and processes. Play a key role in refining procedures, developing new processes, and identifying opportunities to improve our client service and clearing functions.
As a Client Service Operations Representative within our Operations Team, you will provide end-to-end support for Credit & Rates trade capture and support processes, ensuring best-in-class operational service to clients. You will partner with clients to understand their business needs, maintain relationships with high-profile clients, and contribute to process improvements. Your role involves daily interaction with clients, middle office & operations groups, and technology teams.

Job Responsibilities:

• Own the Credit & Rates trade capture and support process, delivering operational service to clients.
• Partner with clients to understand business needs and track service metrics.
• Onboard new services and capabilities for existing client relationships.
• Maintain relationships with high-profile and high-revenue generating clients.
• Mentor team members to help them succeed.
• Work independently and collaboratively to maximize productivity.
• Investigate process inefficiencies and propose improvements.
• Build an understanding of the client's organization and leverage products to add value.

Required qualifications, capabilities, and skills:

• Strong experience with OTC Credit & Rates derivatives products.
• Understanding of the clearance business model.
• Excellent verbal and written communication skills.
• Strong MS Office skills (Word, Excel, PowerPoint).
• Previous experience in customer service, operations, or related field, in banking or financial services.
• Excellent organizational skills and ability to manage priorities under pressure.
• Ability to use data to create metrics and reporting.

Preferred qualifications, capabilities, and skills:

• Experience with Alteryx, Microsoft Excel Macro/VBA.
• Team player with the ability to operate independently.
• Initiative and problem-solving ability.
• Prime Brokerage or Client Services background desirable.