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Philips Customer Service Representative United Kingdom, England, Rushmoor 65152396
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Job Description
An enthusiastic and dedicated customer support team within the Digital+ unit, focused on delivering excellent user experiences. You will work directly with theCustomer Support Lead, who will guide your professional development and align your responsibilities with broader organisational goals
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The Digital+ team creates user-friendly and supportive solutions guiding parents through every stage from pregnancy to early parenthood.
You are responsible for:
- Delivering outstanding customer support by promptly addressing user inquiries, resolving issues effectively, and providing clear, empathetic communication.
- Handling customer interactions through Zendesk (email), App Store Connect, Google Play Console, and various social media platforms.
- Keeping thorough and accurate records of customer interactions within our support software.
- Assisting in identifying and escalating complex product issues, working closely with the Customer Support Lead to provide valuable insights to the Product team.
- Engaging proactively with users who leave app reviews, aiming to resolve concerns, encourage positive sentiment, and improve overall user ratings.
- Supporting monthly reporting efforts by highlighting recurring issues, user feedback, and actionable trends.
- Contributing ideas to enhance self-service resources and reduce frequently recurring queries.
- Maintaining an organised workflow, prioritising tasks by urgency and user impact, ensuring consistently high-quality support.
An enthusiastic and dedicated customer support team within the Digital+ unit, focused on delivering excellent user experiences. You will work directly with theCustomer Support Lead, who will guide your professional development and align your responsibilities with broader organisational goals
.
To succeed in this role, you should have the following skills and experience:
To succeed in this role, you should have the following skills and experience:
- Strong proficiency in English (additional languages are beneficial but not mandatory).
- Exceptional communication and interpersonal skills, with a talent for creating positive user interactions.
- Strong problem-solving and troubleshooting abilities with the capacity to multitask effectively.
- Genuine passion for delivering outstanding customer experiences.
- Familiarity or willingness to quickly learn customer support tools (Zendesk, App Store Connect, Google Play Console, social media platforms).
- A collaborative and proactive approach, capable of taking initiative and working effectively within an international team.
- Flexibility and willingness to provide occasional holiday cover.
- Empathy, cultural sensitivity, and a respectful approach towards diverse user needs and backgrounds.
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